Frequently Asked Questions
How much do you charge for delivery?
We offer free shipping New Zealand wide on all orders over $100. Orders less then $100 we charge $6.50 + GST, Rural addresses we charge $10.50 + GST
How long will it take for my order to arrive?
Most orders will arrive within 5 working days. Allow a further 2 days if you live in a rural area. If garments are being branded, allow approx 10 working days. If you have a deadline to meet, please let us know and we will do our best to meet it.
If the garments you order are out of stock, we will contact you with a delivery date or offer a substitue style.
Can I look at samples before I purchase?
Yes. For business and team customers, a credit card is requested for security if you have not purchased from us before. Individuals are required to pay prior to dispatch, but are able to return garments within 7 days for a full refund less freight if the garments are not suitable.
Can I get garments screen-printed or embroidered?
Yes, we provide a full service. Call our sales team on 0800 50 70 90 to discuss or send an email
There is limited information shown on our website. From our experience it is a simpler process for the customer to talk through the options.
Can I return garments if they are not the right size?
All garments can be returned within 7-days of receipt, unless the garments have been monogrammed or the garments have been sold on a no-return basis. (This would have been discussed at the time of purchase.)
Can I get a discount?
Certainly. The more you purchase the greater the savings. If you are ordering more than 20 units, call our sales team on 0800 50 70 90 for a quote. Alternatively, complete the enquiry form.
Can I get a catalogue sent to me?
Call us on 0800 50 70 90 to discuss your requirements and the most suitable catalogues will be sent.
Do you have reps on the road?
We do not have reps on the road as such, but are happy to arrange visits to larger businesses by arrangement. We do have an "On Approval" service to anywhere in New Zealand which allows you to view garments prior to purchase.
I can't find what I am looking for on your website?
No problem. Call our sales team on 0800 50 70 90 or complete the Enquiry Form and we will endeavour to source it for you.